T&C's

Return & Refund Policy
Last updated: [23 July 2026]

At Fresh Seal, we want you to love your purchase. If something isn't right, we're here to help — within the terms below.

30‑Day Window — No Returns After 30 Days
You have 30 days from the date you receive your order to request a return or refund. We do not accept returns, exchanges, or refund requests after 30 days have passed — once this period ends, the sale is considered final. Please make sure you're happy with your item within this window.

Eligibility for a Return
To be eligible for a return within the 30‑day window, your item must be:

In its original condition — unused or gently tested, with no damage caused by misuse;
In its original packaging, with all accessories, bags, and included items; and
Accompanied by proof of purchase (your order number or receipt).
Items that are damaged through misuse, or returned incomplete, may be refused or subject to a reduced refund.

Non‑Returnable Items
For hygiene and safety reasons, the following cannot be returned unless faulty:

Vacuum‑seal bags and rolls that have been opened or used;
Any item marked as final sale or clearance.
How to Start a Return
Email [support@freshseal.co.za] or WhatsApp [+27820858514] within 30 days of delivery.
Include your order number and a short note (and a photo, if the item is faulty).
We'll reply with return instructions and the return address.
Please do not send items back before contacting us — returns without prior approval may not be processed.

Return Shipping
Unless the item is faulty or incorrect, the customer is responsible for return shipping costs. We recommend a tracked courier, as we can't be responsible for items lost in transit back to us. If the return is due to our error or a defect, we'll cover the return shipping.

Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are processed to your original payment method within [5–10] business days. Depending on your bank, it may take a few extra days to reflect. Original shipping charges are non‑refundable.

Exchanges
Need a different item? The quickest way is to request a refund for the original (within 30 days) and place a new order.

Faulty, Damaged or Incorrect Items
If your Fresh Seal arrives faulty, damaged, or you received the wrong product, contact us within 30 days and we'll arrange a free replacement or full refund, including shipping..

Your Statutory Rights
Nothing in this policy limits your rights under the Consumer Protection Act (South Africa). Your legal rights regarding defective goods apply in addition to the terms above.

Shipping Policy
Last updated: [23 July 2026]

Everything you need to know about how and when your Fresh Seal order reaches you.

Where We Ship
We ship across South Africa. All orders are dispatched locally — no customs, no import fees, no surprises.

Courier
We deliver with Aramex, a trusted South African courier, so your order is tracked from our door to yours.

Delivery Time
Once dispatched, you can expect your order to arrive within 8–11 business days.

"Business days" means Monday to Friday, excluding weekends and public holidays.
Delivery times are estimates and may occasionally be affected by factors outside our control (see Delays below).
Order Processing
Orders are processed within [1–2] business days of purchase. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email as soon as your order is on its way.

Shipping Costs
Free shipping on all orders over R700.
Orders under R700 are charged a flat delivery fee of [R99], calculated at checkout.
Tracking Your Order
As soon as Aramex collects your parcel, we'll email you a tracking number and link so you can follow your delivery every step of the way. If you haven't received tracking within [3] business days of ordering, please contact us.

Delivery Address
Please double‑check your delivery address at checkout. We can only ship to the address provided, and we're not able to redirect a parcel once it's with the courier. If a parcel is returned to us due to an incorrect address or a failed delivery, you may be liable for the cost of re‑shipping.

Delays
While we and Aramex work hard to deliver on time, occasional delays can happen during peak periods, load‑shedding disruptions, or in remote/outlying areas. If your order is taking longer than expected, reach out and we'll follow up with the courier on your behalf.

Missing or Damaged Parcels
If your parcel arrives damaged, or your tracking shows delivered but you haven't received it, contact us within [7] days of the delivery date and we'll investigate and make it right.

T&C's

Questions? Answered.