Shipping policy

Shipping Policy
Last updated: [23 July 2026]

Everything you need to know about how and when your Fresh Seal order reaches you.

Where We Ship
We ship across South Africa. All orders are dispatched locally — no customs, no import fees, no surprises.

Courier
We deliver with Aramex, a trusted South African courier, so your order is tracked from our door to yours.

Delivery Time
Once dispatched, you can expect your order to arrive within 8–11 business days.

"Business days" means Monday to Friday, excluding weekends and public holidays.
Delivery times are estimates and may occasionally be affected by factors outside our control (see Delays below).
Order Processing
Orders are processed within [1–2] business days of purchase. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email as soon as your order is on its way.

Shipping Costs
Free shipping on all orders over R700.
Orders under R700 are charged a flat delivery fee of [R99], calculated at checkout.
Tracking Your Order
As soon as Aramex collects your parcel, we'll email you a tracking number and link so you can follow your delivery every step of the way. If you haven't received tracking within [3] business days of ordering, please contact us.

Delivery Address
Please double‑check your delivery address at checkout. We can only ship to the address provided, and we're not able to redirect a parcel once it's with the courier. If a parcel is returned to us due to an incorrect address or a failed delivery, you may be liable for the cost of re‑shipping.

Delays
While we and Aramex work hard to deliver on time, occasional delays can happen during peak periods, load‑shedding disruptions, or in remote/outlying areas. If your order is taking longer than expected, reach out and we'll follow up with the courier on your behalf.

Missing or Damaged Parcels
If your parcel arrives damaged, or your tracking shows delivered but you haven't received it, contact us within [7] days of the delivery date and we'll investigate and make it right.